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Call us for all your car needs! 712-322-2900 & 712-322-0691

NAPA Easy PayAC DELCONAPA AutoCare Center

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as you need. Do not be embarrassed to request lay definitions.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • AAA Approved Auto Repair
  • ASE Master Technician
  • ACDelco
  • NAPA AutoCare Center
  • Car Care Aware

Testimonials

  • Perfect service. All three vehicles were serviced professionally, including some mechanical work on steering mechanism (Buick Riviera) and water pump (Chevy Silverado pick-up). Communications with Atherton Automotive are exceedingly articulate and clearly easy to understand. I heartily recommend Atherton Automotive for your auto maintenance and service needs.
    -Dr. J. Christensen

  • Great communication here at Atherton. Even though I know very little about cars Matt Jr. seemed to value my input about my truck's symptoms and took down a thorough history of my truck before actually working on it. I also liked how the shop explained WHY I needed things done, instead of just telling me "you need to do this." The quality of service was very good and I'll definitely be back in the future.
    -P. Schauwecker

  • Not only excellent technical work but a safe and friendly environment to visit while your car is being serviced for an oil change, etc.
    -J. Bixler

  • Gosh I miss this place! I basically grew up here, the Atherton family was like a family to me! Butch, Matt Sr., Linda and all the kids had such an influence on me growing up. Thank you for you kindness and I'm glad to see the place is still going stronger than ever ! Much love for you all from Florida!
    -C. Dennis

  • Really appreciate the great job you guys do for us when the van needs TLC. Trust you to do what is necessary to keep me and my family safe on the road. Thanks.
    -J. McQuinn Owen